Password
Keep your account secure with a strong password.
Password Requirements
Passwords must be at least 8 characters and include a mix of letters, numbers, and special characters.
Changing Your Password
- Go to Settings → Security
- Click "Change Password"
- Enter your current password
- Enter your new password twice
- Click "Update Password"
Forgot Your Password?
If you can't log in:
- Go to the login page
- Click "Forgot password?"
- Enter your email address
- Check your email for a reset link
- Click the link and create a new password
Password Tips
Two-Factor Authentication
Add an extra layer of security to your account with two-factor authentication (2FA).
How 2FA Works
After entering your password, you'll need to enter a code from your phone. This prevents unauthorized access even if someone knows your password.
Enabling Two-Factor Authentication
- Go to Settings → Security
- Find "Two-Factor Authentication"
- Click "Enable"
- Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.)
- Enter the 6-digit code to verify
- Save your backup codes in a secure location
Backup Codes
When you enable 2FA, you receive backup codes. These codes can be used to log in if you lose access to your authenticator app.
Save Your Backup Codes
Disabling Two-Factor Authentication
- Go to Settings → Security
- Click "Disable" next to 2FA
- Enter your password to confirm
- Enter a 2FA code or backup code
Active Sessions
View and manage devices where you're logged into PatientNotes.
Session Information
Each session shows the device type, browser, location, and when it was last active.
Viewing Active Sessions
- Go to Settings → Security
- Scroll to "Active Sessions"
- View all devices logged into your account
Ending a Session
If you see a session you don't recognize, or want to log out remotely:
- Find the session in the list
- Click "End Session"
- Confirm the action
Sign Out Everywhere
To log out of all devices at once:
- Go to Settings → Security
- Click "Sign Out All Devices"
- Enter your password to confirm
Security Tip
Account Security Best Practices
Keep Your Account Safe
Follow these best practices to protect your PatientNotes account and patient data.
Use a strong, unique password that you don't use anywhere else.
Enable two-factor authentication for an extra layer of security.
Log out when using shared computers or public networks.
Review active sessions regularly and end any you don't recognize.
Keep your email secure—it's used for password resets.
Be cautious of phishing—PatientNotes will never ask for your password via email.
Security Concerns
If you believe your account has been compromised:
- Change your password immediately
- Enable 2FA if not already enabled
- Sign out all other devices
- Review your recent sessions for suspicious activity
- Contact our security team at security@patientnotes.ai
Next Steps
Have more questions? Check our FAQ for answers to common questions.