Notification Overview
PatientNotes can notify you about important events like completed transcriptions, team activity, and billing updates.
Stay Informed
Customize which notifications you receive and how you receive them to match your workflow.
Email Notifications
Receive important updates via email.
Email Alerts
Email notifications are sent to your account email address.
Types of Email Notifications
- Product & trial emails: Trial reminders, welcome emails, and product news — the one toggle you control
- Team Invitations: When you're invited to join a team
- Billing Alerts: Payment receipts and subscription updates
- Security Alerts: Login from new device or password changes
Configuring Email Notifications
- Go to Settings → Notifications
- Toggle "Product & trial emails" on or off
- Save your changes
Transactional emails always send
Push Notifications
Get real-time alerts on your mobile device.
Mobile Alerts
Push notifications require the PatientNotes mobile app and permission to send notifications.
Enabling Push Notifications
- Download the PatientNotes app from the App Store or Google Play
- Sign in to your account
- When prompted, allow notifications
- Customize which alerts you receive in Settings
Push Notification Types
- Recording Status: When transcription is ready
- Note Ready: When your AI note is complete
- Team Activity: When team members share or comment
- Reminders: Incomplete sessions or pending reviews
In-App Notifications
View notifications directly within PatientNotes.
Notification Center
Click the bell icon in the top navigation to view all recent notifications and activity.
Using the Notification Center
- Click the bell icon to open notifications
- Unread notifications are highlighted
- Click a notification to take action
- Mark all as read to clear the badge
Sound Alerts
Enable or disable sound notifications:
- Go to Settings → Notifications
- Find "Sound Alerts"
- Toggle sounds on or off
Managing Preferences
Fine-tune your notification settings for the perfect balance.
Quiet Hours
Set hours when you don't want to be disturbed. Notifications will be silenced but still visible in the notification center.
Frequency
Choose between immediate notifications, hourly digests, or daily summaries for non-urgent updates.
Critical Only
Enable this mode to only receive security alerts and critical account notifications.
Team Settings
Unsubscribing from Emails
You can unsubscribe from marketing and promotional emails at any time.
- Click "Unsubscribe" at the bottom of any email
- Or go to Settings → Notifications
- Turn off "Product & trial emails"
Critical Emails
Next Steps
Learn about security settings to protect your account.