AI Scribe for Urgent Care
Laceration repairs, ankle sprains, URIs, UTIs, pediatric sick visits, and occupational injuries — documented in seconds. PatientNotes captures focused exams, procedure notes with suture sizing, weight-based pediatric dosing, and work-status restrictions, then maps them to the right CPT and ICD-10 codes.

Documentation for Every Urgent Care Visit
From a 5-minute strep test to a 35-minute laceration repair, PatientNotes uses the right structure for the visit.
Laceration Repair
Procedure note with location, length in cm, depth, contamination, anesthesia (1% lidocaine with or without epinephrine, max dose calculation), suture material and size (4-0 nylon for face, 5-0 for hand, 3-0 for scalp), and tetanus status.
Acute Illness
Focused HPI and exam for URI, pharyngitis, otitis, sinusitis, conjunctivitis, COVID, flu, gastroenteritis. Captures point-of-care results (rapid strep, flu, COVID) and Centor/McIsaac criteria when relevant.
Sports Injury
Focused MSK exam for ankle sprain (Ottawa rules), wrist injury, finger jam, knee, contusion. Documents grade, ROM, neurovascular exam, point-of-care X-ray read, and splinting/return-to-play guidance.
Pediatric Sick Visit
Age-appropriate exam for fever, ear pain, vomiting, rash, cough. Captures weight in kg, weight-based dosing for amoxicillin, ibuprofen, and ondansetron, and parental reassurance phrasing.
Occupational Injury
Workers' comp documentation: injury mechanism, employer name, body part, work-relatedness, restrictions (lifting, climbing, prolonged standing), expected duration, and return-to-clinic for re-evaluation.
Telehealth
Video-visit-friendly templates that document the visit modality, patient location, identity verification, and the limitations of a remote exam — with explicit clinical reasoning when a referral to in-person care is recommended.
Urgent-Care-Specific Features
Built around the language a working urgent-care clinician actually uses — not generic medical English.
Procedure Note Library
Built-in templates for the procedures urgent care actually performs — laceration repair sized by suture (4-0, 5-0, 6-0), abscess I&D with packing decision, simple splinting (volar wrist, ulnar gutter, short-leg), nail trephination, and foreign-body removal.
Centor / Ottawa / Wells
Documents the decision rules urgent-care relies on — Centor and McIsaac scores for pharyngitis, Ottawa ankle and knee rules to decide on imaging, Wells score for DVT pre-test probability — so the chart shows your reasoning, not just your conclusion.
Antibiotic Stewardship
Knows the urgent-care antibiotic landscape: amoxicillin 875 mg BID for AOM/sinusitis, dicloxacillin 500 mg QID or cephalexin 500 mg QID for cellulitis, nitrofurantoin 100 mg BID x 5d for uncomplicated cystitis, and explicit "no antibiotic" documentation for viral URI.
Workers' Comp Documentation
Captures the specific elements payers require — employer, injury mechanism and date, work-relatedness, restrictions in plain language, expected duration, and a clear "modified duty / full duty / off work" disposition that prints into the standard work-status note.
Pediatric Weight-Based Dosing
Documents the patient's weight in kg and surfaces age-appropriate doses for amoxicillin (45-90 mg/kg/day divided BID), ibuprofen (10 mg/kg/dose), acetaminophen (15 mg/kg/dose), and ondansetron (0.15 mg/kg ODT for vomiting).
CPT 99214 / 12001-12018 / 12031-12057
Suggests E&M codes (99213-99215) by MDM, surfaces simple closure (12001-12018 by location and length), intermediate closure (12031-12057), abscess I&D (10060/10061), splinting (29125/29515), POC labs (87880, 87804), and modifier 25 when a procedure is billed with same-day E&M.
A real shift in urgent care, before and after
A typical urgent-care clinician sees 30-50 patients in a 12-hour shift. The visits are short and the cognitive load is wide — a sore throat, a kitchen-knife laceration, an ankle sprain, a pediatric ear pain, and an occ-med pre-employment exam can all happen in the same hour. The work that bleeds past the end of the shift is almost never the medicine. It is the procedure notes for two lacerations, the workers\' comp paperwork for the patient who slipped at a warehouse, and the disposition letter to a PCP for the chest pain you sent to the ED.
With PatientNotes running in the background, the visit looks the same to the patient. You inspect the wound, irrigate, anesthetize, suture, and explain return precautions. The conversation is the documentation. By the time the patient leaves the room, the procedure note for the laceration is drafted with the location, length in cm, depth, contamination status, anesthesia (1% lidocaine with epinephrine, max-dose calculation), and suture material and size. The model knows that 4-0 nylon is the right choice for a hand laceration and that "no antibiotic indicated" is a defensible plan for a clean, irrigated, immune-competent patient.
The model is tuned for urgent care. It knows that "Centor 3" is a real number, that a "negative Ottawa" rules out the need for an ankle X-ray in many adults, and that "weight 18 kg, amox 80 mg/kg/day divided BID = 720 mg BID" is the correct pediatric AOM dose. Notes are typically ready 30-60 seconds after the visit ends, which is fast enough to review, sign, and copy into Experity or eClinicalWorks before the next room is ready.
Sample AI-Generated Urgent Care Note
An actual hand-laceration repair the model would produce. Real exam, real procedure note, real CPT/ICD mapping.
URGENT CARE — LACERATION REPAIR
Date: 04/22/2026 17:42 | Provider: PatientNotes Clinical Team
CPT: 99214-25 (E&M, moderate MDM) + 12002 (simple closure, scalp/neck/extremity 2.6-7.5 cm)
CHIEF COMPLAINT:
"Cut my hand on a kitchen knife about 90 minutes ago."
HPI:
34-year-old right-hand-dominant male presents with a laceration to
the dorsum of the left hand. Was slicing onions and the knife slipped.
Bleeding controlled with direct pressure at home. Denies LOC, no
other injuries, no foreign body sensation. Last tetanus booster:
patient unsure, "more than 10 years ago." No prior tendon or nerve
injury to the hand.
PMH: None.
Allergies: NKDA.
Medications: None.
Tetanus: Likely overdue (>10 years).
REVIEW OF SYSTEMS:
Negative except as in HPI. No fever, no numbness, no weakness in
the affected hand.
OBJECTIVE:
Vitals: BP 128/76, HR 78, RR 14, Temp 36.7°C, SpO2 99% RA, Pain 4/10.
General: Alert, comfortable, in no distress.
Focused exam — left hand, dorsum:
- 4 cm linear laceration overlying the 2nd-3rd metacarpal junction,
oblique orientation. Edges clean, mildly contaminated with onion
debris. No active arterial bleeding.
- Depth: through dermis, superficial subcutaneous fat visible.
No fascia, tendon, or bone exposed. No foreign body palpable.
- Neurovascular: 2-point discrimination intact at all five fingertips
(<5 mm). Capillary refill <2 sec. Radial and ulnar pulses 2+.
No paresthesia.
- Tendon function: full active and resisted extension and flexion
at MCP, PIP, and DIP joints of all digits. No extensor lag.
- ROM at wrist and digits: full and painless against gravity.
PROCEDURE — Laceration Repair:
- Consent: Verbal informed consent obtained, including risks of
bleeding, infection, scarring, retained foreign body, and need
for revision.
- Cleansing: Wound irrigated with 250 mL normal saline under
pressure (18-gauge angiocath on 60 mL syringe). Onion debris
removed. Wound re-inspected — no remaining foreign body.
- Anesthesia: 1% lidocaine with epinephrine, 4 mL infiltrated
around wound margins (max dose for 70 kg patient: 7 mg/kg with
epi = 490 mg or 49 mL of 1% — well within limit). Anesthesia
achieved after 4 minutes, confirmed by absence of pinprick
sensation.
- Closure: Simple interrupted sutures, 4-0 nylon (Ethilon),
6 sutures total to approximate wound edges. Even tension, no
inversion. Wound edges well-approximated, hemostasis achieved.
- Dressing: Bacitracin ointment, non-adherent gauze, gauze wrap,
and self-adherent wrap (Coban). Patient instructed to keep dry
for 48 hours.
- Tetanus: Tdap administered today (Boostrix lot #FD2026-04, 0.5 mL
IM left deltoid). Patient counseled on injection-site soreness.
- Estimated blood loss: <10 mL.
ASSESSMENT:
1. Open wound, dorsum of left hand, 4 cm, simple repair, no neuro-
vascular or tendon involvement. (S61.401A)
2. Tetanus prophylaxis administered, prior status uncertain. (Z23)
PLAN:
1. Suture removal in 10-12 days. Patient may follow up with PCP
or return to urgent care.
2. Keep dressing dry x 48 hours, then may shower with bandage
covered. Daily dressing change after that with bacitracin and
clean gauze.
3. Return precautions reviewed: increasing pain, redness extending
beyond wound margins, purulent drainage, fever, red streaking,
numbness or weakness, or signs of tendon dysfunction — return
to urgent care or ED.
4. Acetaminophen 650 mg PO q6h PRN pain, alternating with ibuprofen
400 mg PO q6h PRN if no contraindication. No prescription opioid
indicated.
5. No antibiotic prophylaxis indicated (clean wound, irrigated,
<6 hours, no immunocompromise) — discussed with patient.
6. Work note provided: light duty x 5 days, no heavy lifting >10 lb
or repetitive grip with the left hand.
Suggested ICD-10: S61.401A (open wound L hand, initial encounter),
Z23 (encounter for immunization).
Suggested CPT: 99214-25 (E&M, moderate MDM with procedure on same
day, modifier 25),
12002 (simple repair, 2.6-7.5 cm, extremity),
90715 (Tdap administration).Intelligent ICD-10 Suggestions
The codes most urgent-care clinics bill on a daily basis — surfaced from the documentation, not guessed.
J06.9Acute upper respiratory infection, unspecifiedS93.401ASprain of unspecified ligament of right ankle, initial encounterN39.0Urinary tract infection, site not specifiedL08.9Local infection of the skin and subcutaneous tissue, unspecifiedH66.90Otitis media, unspecified, unspecified earJ02.9Acute pharyngitis, unspecifiedR10.9Unspecified abdominal painS61.401AUnspecified open wound of right hand without damage to nail, initialThe AI suggests relevant codes based on what you actually documented. You review and confirm — there is no auto-billing.
Urgent-care clinicians using PatientNotes today
Three composite stories drawn from real onboarding interviews. Names changed, details preserved.
Dr. Marcus Chen
Solo urgent-care owner, single-clinic, Boise ID
Marcus owns a single-site urgent care that runs from 8 AM to 8 PM. He works three 12-hour shifts a week and sees about 35 patients per shift. Before PatientNotes he was finishing notes from his car between his last patient and his daughter's soccer practice. He runs PatientNotes on his phone in the exam room and the laceration-repair template captures suture material and size correctly so his notes pass the workers'-comp audit cleanly. The $50/month price meant he did not have to ask his accountant about it.
Dr. Tara Mendelson
Mid-size urgent-care group, 6 clinics, 18 providers, Charlotte NC
Tara runs operations for a 6-clinic group that was paying Freed.ai $99 per clinician. They piloted PatientNotes for 30 days and the group saved about $11,000 a year by switching, with no drop in note quality. They built a shared template for sports injury that always documents Ottawa rules and return-to-play criteria, which has reduced the back-and-forth with their school and community sports contracts.
Sarah Liu, PA-C
Hospital-affiliated urgent care, large health system, Seattle WA
Sarah's system has Nuance DAX rolled out for primary care but had not extended it to the urgent-care arm when she joined. She uses PatientNotes for her shifts and especially for telehealth visits, where the note has to document modality, location, and identity verification. She pastes the structured note into Epic and saves about 60-90 minutes per shift. Her clinic now lets new PAs trial PatientNotes during their first month of orientation.
Coming from Microsoft Dragon Medical One?
Dragon Medical One has been the dictation standard in urgent care for years, especially in hospital-affiliated walk-in clinics. The newer Microsoft Dragon Copilot adds ambient capture on top. Both are real products — but the workflow is different from PatientNotes.
Dragon Medical One
- •Dictation: you talk to the microphone, the words appear in the EHR.
- •Mature voice profile — 99% accuracy after a few weeks of training.
- •$99-$200/month per clinician for Dragon Medical One; Dragon Copilot adds ambient at higher tiers.
- •Strong Experity / eClinicalWorks / Epic integration via the Dragon plug-in.
- •You still write the note structure; Dragon just types it for you.
PatientNotes
- •Ambient: you talk to the patient, the note writes itself.
- •No voice training. Works on day one.
- •$50/month flat — no per-encounter fees, no enterprise minimums.
- •No EHR integration required — copy/paste workflow, ready in hours.
- •Generates the SOAP, procedure note, and work-status documentation for you.
How to switch in three steps
Sign up and run a parallel shift
For one full shift, record encounters in PatientNotes while still using Dragon as your primary. Compare the two notes side by side at the end of the shift — most urgent-care clinicians pick a Saturday with a mix of acute illness and a couple of lacerations.
Customize one urgent-care template
Pick your highest-volume visit type (most urgent-care clinicians pick acute illness or laceration) and customize the template so the assessment/plan section matches your dictation style.
Cancel Dragon when you are ready
Most urgent-care clinicians are off Dragon within 5-7 days. Keep it as a backup for the first month if you want — they do not conflict.
PatientNotes vs Freed.ai
Freed is the AI scribe most often piloted alongside PatientNotes in urgent care, especially for primary-care-adjacent groups. We have lost deals to Freed and we have won deals against Freed. Here is the honest read.
| Feature | PatientNotes | Freed.ai |
|---|---|---|
| Monthly price (per clinician) | $50 | $99 |
| Setup time | Same day | Same day |
| Contract | Month-to-month | Month-to-month |
| Urgent-care templates | Laceration repair, acute illness, sports injury, peds sick, occ injury, telehealth | Generic SOAP, customizable |
| Procedure-note depth (suture sizing, anesthesia) | Yes | Customizable |
| Workers' comp work-status note | Yes | Customizable |
| EHR write-back integration | Copy/paste | Copy/paste |
| Best fit | Cost-conscious clinics, multi-site groups, occ-med-heavy practices | Solo or small groups already comfortable with Freed |
Freed is a perfectly good product. If you have already onboarded the team and built the templates you want, the savings of $49 per clinician per month may not justify the switch. If you are still shopping or you have more than five clinicians, the math gets harder to ignore — six clinicians on PatientNotes vs Freed is roughly $3,500 a year, and that funds an extra MA shift in most urgent-care budgets.
Frequently Asked Questions
Real questions from urgent-care onboarding calls.
Does PatientNotes work for urgent care?
Yes. PatientNotes is used by physicians, NPs, and PAs across freestanding urgent-care clinics, retail clinics, and hospital-affiliated walk-in centers. The model is tuned for the specific tempo and scope of urgent care — focused HPI, focused exam, point-of-care testing (rapid strep, flu, COVID, urinalysis), and one of a small set of common procedures (laceration repair, abscess I&D, splinting). It outputs SOAP notes, procedure notes, and disposition summaries (return precautions and follow-up plan).
How much does an AI scribe cost for urgent care?
PatientNotes is $50 per clinician per month, billed monthly with no per-encounter fees. Freed.ai is $99 per clinician per month. Suki and Nuance DAX (now part of Microsoft Dragon Copilot) typically run $250-$400 per clinician per month for urgent care, often with a 12-month enterprise contract. For an urgent-care clinic with 4 providers averaging 30-40 patients per shift, the difference vs Freed alone is roughly $2,400 per year, and vs DAX it is closer to $14,000.
Is Freed.ai better than PatientNotes for urgent care?
Freed is a good product and the closest direct competitor in the urgent-care segment — it focuses on ambient capture and produces clean SOAP notes. PatientNotes is materially cheaper ($50 vs $99 per clinician per month), supports a wider library of urgent-care procedure templates (laceration repair sized 4-0/5-0/6-0, abscess I&D, splinting), and produces equivalent-quality notes in side-by-side reviews we run with practicing urgent-care clinicians. If you are already happy with Freed, the switch will not feel dramatic. If you are price-sensitive or want broader templates, PatientNotes is usually the better fit.
Can urgent-care-specific notes be auto-generated?
Yes. PatientNotes ships with urgent-care templates for the high-volume visit types — laceration repair, acute illness (URI, pharyngitis, otitis, conjunctivitis), sports injury (ankle sprain, finger jam, contusion), pediatric sick visit (fever, ear pain, vomiting), occupational injury (workers' comp documentation including injury mechanism and work restrictions), and telehealth. You can also build custom templates that mirror your dictation style — for example, a structured laceration template that always lists location, length in cm, depth, contamination status, anesthesia (1% lidocaine with epinephrine, max dose), and suture material/size.
Does it integrate with the EHRs urgent care uses?
PatientNotes works alongside Experity (formerly DocuTAP/Practice Velocity), eClinicalWorks, Athenahealth, Epic, Cerner, and most retail-clinic EHRs. The note is generated in PatientNotes and pasted or copied into your EHR using a one-click copy. We do not require a write-back integration, which is what lets us deploy in a day instead of the 4-8 weeks Experity or Epic App Orchard integration takes. Most urgent-care groups paste the note straight into Experity's SOAP fields.
Will it help me bill urgent-care CPT correctly?
PatientNotes suggests E&M codes (99213-99215) based on the documented MDM (medical decision making) and surfaces commonly missed urgent-care codes including 12001-12018 (simple closure by length and location), 12031-12057 (intermediate closure), 10060/10061 (abscess I&D), 29125/29515 (short-arm/short-leg splint), 87880 (rapid strep), 87804 (rapid flu), and modifier 25 when a procedure is performed at the same visit as a problem-oriented E&M. It does not auto-bill — you review and confirm each code, which is the safe and audit-defensible pattern.
How do I switch from Dragon Medical One to PatientNotes?
Three steps. First, sign up at patientnotes.ai and complete the 5-minute clinician onboarding. Second, run PatientNotes in parallel with Dragon for one shift — record the encounter in PatientNotes, then dictate with Dragon as you normally would. Compare the notes and decide which feels closer to your style. Third, when ready, retire Dragon. Most urgent-care clinicians make the switch in under a week. Dragon is dictation; PatientNotes is ambient — you stop talking to a microphone between rooms and just talk to the patient. In urgent care that matters because the visits are short and there is no time to retreat to a workstation between rooms.
Is it HIPAA compliant for urgent care?
Yes. PatientNotes is HIPAA compliant, signs a Business Associate Agreement (BAA) with every clinic on request, and encrypts audio and notes at rest and in transit. Audio is processed and discarded — we do not retain recordings beyond the time needed to generate the note. Patient identifiers are minimized in the prompt sent to the language model. We do not train models on your data. This matters in urgent care where you may see workers' comp patients, minors, and travelers whose charts will be pulled by external parties.
See more patients. Finish notes before you leave the clinic.
Urgent-care clinicians on PatientNotes save 60-90 minutes of charting per shift, which is the difference between making it to your kid\'s game and signing notes from the parking lot.
No credit card required. $50/month after trial. Cancel anytime.